Returns & Exchanges
At RainSisters, we want you to feel confident and beautiful in your waterproof coat. If your purchase isn't quite right, you can return or exchange any unworn item within 14 days of delivery.
Initiate Your Request
Email our customer care team with your order number and the reason for your return or the specific size you would like to exchange for.
Prepare Your Package
Place the item in its original packaging with all tags attached, ensuring the coat is folded carefully to prevent damage during transit.
Ship the Item
Send your package using a tracked courier service to the address provided by our team; please note that customers are responsible for return shipping costs.
Receive Your Refund
Once our quality control team inspects the returned garment, we will process your refund or ship your new exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing