Frequently Asked Questions
Everything you need to know about our designer raincoats and accessories.
What makes RainSisters coats unique?
Our coats are designed to blend high-fashion feminine silhouettes with high-performance functionality. Each piece is made from breathable, waterproof membrane fabric that features vibrant, custom-designed floral prints.
How do I choose the right size?
We recommend referring to our detailed Size Guide located on each product page. Since our coats are tailored for a fitted look, we suggest measuring your bust and waist while wearing the layers you intend to wear underneath.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How long does shipping take?
Orders are typically processed within 2-3 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 14-day return window from the date you receive your order. Items must be in their original, unworn condition with all tags attached. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
How should I care for my waterproof coat?
To maintain the waterproof integrity and vibrant colors, we recommend machine washing at a low temperature (30°C) using a gentle cycle. Do not use fabric softeners or bleach, and always hang the coat to air dry.